However, longtime users of the PS4 console have reported a problem with the LAN cable connection. Although it’s easy to switch to a Wi-Fi or wireless connection, some users still do prefer a LAN connection due to its stability and consistent speed. This guide will show you how to fix your PS4 when it shows the LAN Cable Not Connected message. If the LAN disconnects while you are fetching data from a Sony datacenter, then you may get the message PlayStation 4 Error Code WS-37469-9.
PS4 LAN Cable Not Connected Fixes
When your PS4’s Ethernet port is not working, it can be quite overwhelming to fix. Fortunately, we listed some of the most effective solutions to the PS4 LAN Not Connected issue. The first thing to do is to check your cable connections; if your Ethernet cable is bent or has a tear, it’s best to replace it since it might be causing this connection issue.
1 PS4 LAN Cable Not Connected Fixes1.1 Fix #1: Power Cycle your PS41.2 Fix #2: Reboot your Internet Router1.3 Fix #3: Set Up a Static IP Address for your PS41.4 Fix #4: Configure DNS Settings on your PS41.5 Fix #5: Rebuild Database of PS42 Final Thoughts
Another trick is to clean your PS4’s Ethernet or LAN ports. Check and dislodge any dust and debris that is stuck inside using a soft brush. Avoid using aggressive brushes and liquids when cleaning all ports to avoid damage and risks of electric shock. If all cables are in proper condition, along with the ports, you can proceed with trying the fixes below. Make sure to follow every fix until you find the one that’s effective for your console.
Fix #1: Power Cycle your PS4
One of the most common fixes that can work on any glitch or error is power cycling. This resets all apps and other processes of your console that might be causing the LAN Cable Not Connected issue. To power cycle your PS4, follow these steps:
Fix #2: Reboot your Internet Router
Similar to the fix above, you can do a power cycle on your router to reset all incoming and outgoing connections. Some users have said that rebooting their router has solved the PS4 Ethernet Port Not Working issue. To reboot your internet router, follow the steps below:
Fix #3: Set Up a Static IP Address for your PS4
A static IP address is a kind of IP address that does not change or is remembered by your device, its apps, and the websites that you visit. Switching to a static IP address from a dynamic one reportedly helps in solving the PS4 LAN Cable Not Connected issue. To set up a new static IP address on your PS4, do the following:
Fix #4: Configure DNS Settings on your PS4
A DNS or Domain Name System is used for finding out a computer’s name and its corresponding IP address. Editing your PS4’s DNS Settings can help reset your connection, therefore eliminating bugs and helping you to solve the Ethernet connection problem on PS4. To configure DNS Settings on PS4, follow these steps:
Fix #5: Rebuild Database of PS4
If your console experiences various errors, including the LAN Cable Not Connected error, a Database Rebuild is an effective solution. It deletes all unnecessary and temporary junk files that might do more harm than good. Also, the duration of a Database Rebuild will depend on the number of installed apps and games on your PS4. To do a Database Rebuild on your PS4, follow the steps below: If none of these methods work, please check out our article which deals with when your ethernet is not working but wifi is. It is more specific to laptops, but may give you ideas how to fix your problem. We also have a fix if your PS4 Fan is too Loud. Check it out and enjoy the quiet!
Final Thoughts
LAN connections on PS4 can sometimes have problems. If you’re still experiencing the same issues, you can try plugging in your LAN cable to your computer’s Ethernet port and see if it receives a connection. Once it receives one without any problems, the fault may be on your PS4’s Ethernet ports or software. If your PS4 has more than one Ethernet port, try every port and see which one works. However, when the problem is on your ISP’s side, it’s best to contact their customer service for technical assistance.
